Update on Dell Laptop
Almost 2 weeks ago my Dell laptop took a hit in the hard drive. And I expressed the difficulty in understanding why next business day service meant 3-5 business days.
Because I have been swamped, I never did a follow up. The replacement drive arrived on July 5, and considering the Independence Holiday, that wasn't terrible (but still wasn't the next day, which would have been the July 3).Replacing the drive went smoothly, and a guy in my office loaned me a cable to salvage what data I can from the old drive, which I intend to do this weekend.
On July 10th I received an e-mail :
My name is Debbie and I am located at Dell Headquarters in Texas. I read your post on Blogger.com dated July 2. I am sorry to read your hard drive must be replaced. Please feel free to email me if you still have not received the replacement drive. I am happy to check on the status.
Thank you,
Debbie
Dell Customer Advocate
Cool; Dell scans blogs for their name. So I wrote back to her the same day, asking why next business day is interpreted as 3-5 business days. No answer.
So I dumped my access logs. On the 10th and on the 12th I had hits with this referrer
http://fusion.us.dell.com/Fusion/Core/update.aspx?id=6220313and the hit on the 10th is minutes before the time stamp on the e-mail, so I can validate that their Customer Advocate is who visited. But I still have no answer to my question, even after yesterday's visit.
Maybe when this post pops up in their search, someone will answer my simple question. Who knows
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