About three weeks ago I bitched about my DSL going dark at 4AM.... in the days since, the modem down-time is gradually getting longer.
Yesterday, my much-better-half spent much of the day without web access ... a real pain when your child attends a Virtual Charter School. A phone call to the phone company resulted in the opening of a trouble ticket.
Last night I was supposed to review a proposal for a contract (a ROM, actually, for those of you playing the home game)... and what do you know? I couldn't maintain a connection long enough to download it. Since I still maintain an AOL account (yes, yes, you laugh, but I have been a charter member since 1991), I did get to read the proposal, but it was already 11:15 PM, so I wasn't all that interested any longer.
At 4:30 this morning, the same orange status light was blinking, mocking me. If it isn't line noise its an 11 month old modem that's the cause; I haven't changed any of hardware setup or config since it was installed. Of course, I am bound by the monopoly ISP to use only their modem, so I can't even swap it out myself to test it.
Some have queried why I never went with cable modem... for one, it wasn't until last year that my area even had DSL. Not long after we got it, I was told they were taking appointments for cable, but I didn't want to wait any longer. Plus, in order to fully appreciate the speed, I'd need a cable line reasonably close to where my home-office is. My son's PC and our laptop connect to a wireless router, but my work applications crawl at those speeds. Unless I can easily pull a cable line close to the office, or CAT cables, I'll have to wait on upgrading to cable.
Of course, the local TelCo could surprise me and tell me they've resolved the line problem... heh, I can be funny, can't I??
UPDATE: So I called the TelCo and asked for a status. They said you'll know when the tech gets to your home. I informed them gal that I was told they would check the line on their end, and then schedule an appointment, not just go whenever the hell they felt like it. She told me that was not standard procedure. Idiots.
After asking to be transferred to someone in the Tech area, I came across Walt, who seemed pleased to be speaking with someone (me) who knew what he was talking about (the pleasure was mutual!)
Walt said he didn't know where the field guy was, but he'd look into the CO1 and get back to me.
What do you know? Walt found that there was a failing circut in the CO. I am guessing I am one of the few on that line, since no one else seemed to have complained!
DSL
1CO: Central Office. Telephone company facility where subscribers’ lines are joined to switching equipment.
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